Questions & Answers
Q How do I know if I will like living at Penns Mount?
A We can offer you a trial visit when you will have the opportunity to sample all that is on offer. It is really important to find a home which is right for you. We carry out a full pre-assessment to ensure we can meet your needs and if we can you are welcome to move in for a trial to see if you like living at Penns Mount.
Q How will I know that my needs can be met?
A Our Manager will endeavour to meet with you at your own home to discuss your current needs. If it is not possible to meet face to face we can discuss your needs over the phone.
Q What rooms do you have at Penns Mount?
A All our rooms are single occupancy, with the exception of 1 room which can be used as a double room if required. Rooms have en-suite toilets. All rooms are linked to a nurse call system so you can call for assistance at anytime. We also have 2 cottage rooms which are adjacent to the main building. These rooms have a shared kitchenette and en-suite shower rooms. They are linked to the main home nurse call system so again, you can call for assistance at anytime. These rooms are ideal if you need the assurance of 24/7 care support, cooked meals, laundry but don’t feel ready to move into a care home.
Q Can I bring items of my own furniture?
A It is important that your room feels homely and you are welcome to bring you own furniture. Our maintenance person can help with hanging pictures and laying out the furniture to your liking.
Q Can I come and go as I please at Penns Mount?
A Yes, of course, but for your own safety any risks to you must be managed correctly, especially due to Covid-19.
Q Will I be able to see my Care Plan and Medication Notes?
A You can request to see these at any time.
Q What are visiting arrangements due to Covid 19?
A Our visiting arrangements follow government guidance and we undertake our own risk assessments. We have a dedicated visitor pod, which is a beautiful heated garden room and we use this to ensure visiting can take place during lockdowns. When government guidance allows in room visiting we enable this to take place and have stringent infection control processes in place to mitigate any risks of transmission.
Q Do I get a choice of what and when I eat?
A Yes. All our food is freshly made and home cooked. We always have at least 2 choices on the menu for lunch and dinner but if there is anything you don’t like, we will make something different for you. For breakfast there is a choice of all the usual things from toast, eggs, English breakfast, cereals etc, All residents are asked to input into the menus so we can tailor to likes and dislikes.
Q Do the owners take an active role in the day to day running of the home?
A As the home is an individually run private business the Directors, Nicola Newton and Daniel Corker take an active role in the everyday life of Penns Mount.
Q What experience does the Manager have?
A The Manager has 18 years experience in care management.
Q How can I find out more about Penns Mount and see a copy of the latest Inspection Report?
A By telephoning for a brochure and making an appointment to see the Manager in order to view the Home or CLICK on the link in our menu panel, which will take you to the Care Quality Commission site where you can view Penns Mount Inspection Reports.
Q How do I arrange to have a telephone in my room and how do I pay for this?
A There is a telephone point in all rooms and connection can be arranged with BT. Bills will then be sent either to you directly or to whomever looks after your financial affairs.
Q Can I have a newspaper delivered every day?
A Yes, the local newsagent delivers every day to Penns Mount and the bill can be sent either to you directly or to whomever looks after your financial affairs.
Q How do I have my dry cleaning done?
A We can arrange for this to be taken to the local dry cleaners and collected for you. Normal laundry is undertaken by our staff in-house.
Q How often will my laundry be collected?
ALaundry is collected from rooms daily and normally returned within 24 hours.
Q Will I be registered with a doctor?
A If you are already registered locally this will remain the same. If you are from outside the area then we can register you with a GP of your choice or you may leave that with the staff involved in your care. If you have a nursing requirement then nurses will visit the home.
Q How do you ensure I am being well cared for?
A We operate a “three lines of defence” governance model to ensure that all your health needs and your wellbeing is managed effectively. All our staff go through a thorough recruitment and training process. It is our ethos to recruit kind, caring and compassionate staff. Sarah (Registered Manager) and Nicola (Director) have a monthly programme of auditing to ensure that things such as medication, skin integrity, weight, mobility etc are all monitored and any concerns are addressed.
Q How do I make a complaint?
A We have a formal complaints procedure within the home. When you become a resident you will be presented with a Residents guide to the Home which will give you clear guidance on this matter.